We want you to be completely satisfied with your purchase, which is why we offer hassle-free exchanges and returns.
FREE EXCHANGE (MAX 3 DAYS AFTER DELIVERY FOR SIZES & ITEMS):
Unused and unworn items are eligible for a free exchange provided the jewellery is unused. To initiate an exchange, please ensure that you have the original packaging including the items and the boxes, and then contact our customer care team. You will arrange for the exchange shipment.
Once your exchange parcel undergoes our quality inspection, we will dispatch the exchanged item. The exchange is FREE for only one time. Further exchanges will cost you Rs. 200.
Engraved Items will NOT be exchanged.
To create an exchange today, click here to go to the Contact Us page.
FREE RETURNS (MAX 3 DAYS AFTER DELIVERY):
Unused, unworn or damaged (in shipping) items are eligible for a full credit in the form of a gift card that can be used on the website. The gift card is valid indefinitely for the lifetime of the company and is giftable/ transferrable too.
Refunds will NOT be made in the original payment mode. We refund the amount in the form of gift vouchers which contains a code that can be used on the website.
We want to remind our customers that if any items are found missing or used from the return shipment, we reserve the right to deduct an amount up to the full MRP of the missing product from the refund credit amount.
Any return initiated for a purchase that was made through credits/partial credits will be charged Rs.300 for compensation of delivery charges.
To initiate a return, please ensure that you have the original packaging including the items and the boxes, and then contact our customer care team. You will arrange for the return shipment. Please keep in mind that shipping and handling charges are not refundable.
All returns should be addressed to:
Silvaa Jewellery
11- 3rd floor, Atlanta Shoppers,
Next to Reliance Mart, Vesu,
Surat-395007
